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    Have A Delivery QUESTION? WE’VE GOT Solutions!

    We strive to provide our customers with the most responsive efficient and most cost effective delivery service in the markets we serve. To meet the expedited transportation needs of all customers with reliable, affordable options throughout the Pacific Northwest.

    1What is your privacy policy regarding my personal or business account information?

    City Sprint utilizes personal or business account information for internal business use only. At no time will we sell or trade your information. We are committed to maintaining your confidence and trust, and accordingly maintain the following privacy policy to protect personal and company information you provide.

    City Sprint Commitment to Online Security
    All personal and company information obtained by City Sprint resides on our company servers and is accessible only by designated City Sprint staff. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal/company information. All City Sprint agents and contractors with access to personal/company information obtained on the City Sprint web site are also bound to adhere to this policy.

    Personal and Company Information that City Sprint May Collect Online
    City Sprint collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, and complaint information.

    How City Sprint May Use Personal/Company Information Collected Online
    City Sprint will not use your personal/company information other than for the purpose for which it was submitted without your consent or where required by law. City Sprint will only release personal or business information to appropriate governmental authorities as required by law under the following circumstances:

    If it is court ordered, (i.e. subpoena)
    Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of. Where your communication suggests possible harm to others.

    Computer Tracking
    Our website is not set up to track, collect or distribute personal information or data about your configuration or hardware. Our site logs generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

    2How secure is the information we transmit electronically about our shipments?

    At no time will we sell or trade your information to anyone. City Sprint is as committed to securing the information about your shipments and protecting your privacy as we are to delivering your freight safely and reliably.

    3Do you have any minimums?

    No. There are no minimum delivery or storage requirements.

    4Do you require long term contracts?

    We do not require contracts for customers that have needs for scheduled routes, long term storage, cross-docking or other ongoing monthly services. Usually a standard SLA (service level agreement) is adequate. However, if it is in the best interest and protection of all parties we will execute a contract that specifies terms, conditions, and time elements.

    5What is a Courier?

    A courier delivers messages, packages, and mail. Couriers are distinguished from ordinary mail services by features such as speed, security, tracking, signature, specialization and individualization of express services, and swift delivery times, which are optional for most everyday mail services. As a premium service, couriers are usually more expensive than standard mail services, and their use is typically restricted to packages where one or more of these features are considered important enough to warrant the cost.

    6 What is Logistics?

    Logistics is the management of the flow of resources between the point of origin and the point of consumption in order to meet some requirements, for example, of customers or corporations. The resources managed in logistics can include physical items, such as food, materials, equipment, liquids, and staff, as well as abstract items, such as time, information, particles, and energy. The logistics of physical items usually involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security. The complexity of logistics can be modeled, analyzed, visualized, and optimized by dedicated simulation software. The minimization of the use of resources is a common motivation in logistics for import and export.

    7What is LTL / FTL Trucking?

    Less than truckload (LTL) shipping is the transportation of relatively small freight. The alternatives to LTL carriers are parcel carriers or full truckload carriers. Parcel carriers usually handle small packages and freight that can be broken down into units less than 150 pounds (68 kg). Full truckload carriers move freight that is loaded into a semi-trailer. Semi trailers are typically between 26 and 53 feet (7.92 and 16.15 m) and require a substantial amount of freight to make such transportation economical. FTL is Full Truck Load.

    8What is Warehouse Distribution?

    A distribution center for a set of products is a warehouse or other specialized building, often with refrigeration or air conditioning, which is stocked with products (goods) to be redistributed to retailers, to wholesalers, or directly to consumers. A distribution center is a principal part, the order processing element, of the entire order fulfillment process. Distribution centers are usually thought of as being demand driven. A distribution center can also be called a warehouse, a DC, a fulfillment center, a cross-dock facility, a bulk break center, and a package handling center. The name by which the distribution center is known is commonly based on the purpose of the operation. For example a "retail distribution center" normally distributes goods to retail stores, an "order fulfillment center" commonly distributes goods directly to consumers, and a cross-dock facility stores little or no product but distributes goods to other destinations.

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